Winsteps, Facets, Ministep, Minifac Problems and Workarounds

Installing Under Windows 7 and Windows Vista

Please be sure you run as the Administrator by right-click "Run as administrator" when you
Install Winsteps or Facets
 
If the installation doesn't work,
A. Please check that there is at least 100MB of available disk space on your c: drive.
B. The software installation is done in "Administrator" mode C. Your anti-virus software is not preventing or interfering with installation.
Then
1. Right-click on WinstepsPasswordInstall.exe or FacetsPasswordInstall.exe
2. "Send To"
3. Desktop (create shortcut)
4. Right-click on the shortcut
4. Properties
5. Compatibility
6. Run this program in compatibility mode for Windows XP
7. OK
8. Double-click on the short-cut
 
If the installation doesn't work, then please temporarily disable UAC (User Account Control):
1. Click Start, and then click Control Panel.
2. In Control Panel, click User Accounts And Family Safety.
3. Click User Accounts.
4. Click Turn User Account Control On Or Off.
5. "Clear the Use User Account Control (UAC) To Help Protect Your Computer" checkbox, and then click OK.
6. When prompted, restart your computer.
7. Install Winsteps or Facets
Then:
1. Click Start, and then click Control Panel.
2. In Control Panel, click User Accounts And Family Safety.
3. Click User Accounts.
4. Click Turn User Account Control On Or Off.
5. Set the "Use User Account Control (UAC) To Help Protect Your Computer "checkbox, and then click OK.
6. When prompted, restart your computer.

Help function - Address is Invalid
In the c:\Winsteps folder:
Right-click the Winsteps Help (yellow question mark) file
Click Properties.
Click Unblock.
The Help file should now work.

launch error - could not start the setup
Another computer program may be interacting with the Winsteps installer.
Please try installing in Windows "Safe" mode.
Restart your computer
As your computer restarts but before Windows launches, press F8.
Then double-click on the Winsteps or Facets installation software.

Winsteps Expired
Delete folder c:\Winsteps or c:\Facets (or whatever folder will be used for the software)
Rerun the installation software

Have you downloaded the correct version?

If you have just downloaded Winsteps or Facets, it is possible that you have received an earlier version. This is because some ISPs "cache" webpages or downloads. Instead of sending you the current version, they send you the version they have stored on their computer. The usual symptom of this is that your Password will not work, even though it is current. Contact us using the form below for an alternative link which the ISP will not have cached.

Microsoft 12-2008

1. Security update for modules that are used in Winsteps, Facets, Ministep, Minifac, Bond&FoxSteps
2. This is in addition to the Windows Update.
3. Please be sure that your anti-virus software is active and up-to-date.
4. Please perform the cumulative security update (10MB) from Microsoft: http://support.microsoft.com/kb/957924/

".... A decompression error ..."

A number of situations can cause this error:
1. The installation requires Administrator rights. Please right-click on the ...Install.exe and "Run as Administrator".
2. A file to be updated is read-only. Please try installing to a brand-new folder.
3. Another program is running which is using resources that are needed for the decompression. Reboot your computer and try to install the software before starting anything else.
4. The downloaded installation file has been corrupted. Please download again.

Access Denied

1. Make sure you are in Administrator mode

2. In the Windows Task Manager (ctrl+alt+del), look at "Processes", "end process" on Winsteps or Facets.

3. Reboot your computer and try installing again immediately your computer becomes active

Directory Not Found or Access Denied

PROBLEM: Drive or Directory Not Found (3): for file: PERSON STATUS HOLD FILE in mode: OPENRDWR (37)
PROBLEM: Access denied (5): for file: PERSON STATUS HOLD FILE in mode: OPENRDWR (37)
PROBLEM: Access denied (5): for file: C:\....\ZCL152WS.TXT in mode: OPNWRITS (9)

Winsteps has an invalid or inaccessible directory for temporary work files.
Create a directory to use as a place for temporary files, e.g., C:\TEMP
If Winsteps starts long enough, go to "Edit Files", "Edit Initial Settings", "Temporary Directory for Work Files" and enter the directory, "OK"
If Winsteps won't start long enough, edit C:\winsteps\winsteps.ini, Temporary directory="C:\TEMP\"

1. Some necessary system support routines are missing or not registered correctly in the Windows registry.
Please be sure you have Administrator privileges on your computer.
Windows "Start" menu
Click on "Run"
In the "Run" box (copy-and-paste):
regsvr32 scrrun.dll
click on OK
Message box should display: "DllRegisterServer in regsvr32 scrrun.dll succeeded"
click on OK
Do the same for:
regsvr32 comdlg32.ocx
regsvr32 hhctrl.ocx
regsvr32 itGrid6.ocx
regsvr32 JwldButn2b.ocx
regsvr32 mschrt20.ocx
regsvr32 mscomct2.ocx
regsvr32 mscomctl.ocx
regsvr32 msvbvm60.dll
regsvr32 oleaut32.dll
regsvr32 olepro32.dll
regsvr32 riched32.dll
regsvr32 richtx32.ocx

2. Please verify that Excel is installed on your computer. If not, this feature may not be available.

Clipboard Errors

If you receive error messages, such as "521", after accessing the clipboard,
1. This may be due to a bug in some versions of Winsteps, or
2. Check that the clipboard is functioning properly by accessing it directly:
On the Windows "Start" menu, click "Run". Type in "clipbrd", then click OK. "Edit" "Delete". Then press the PrintScreen key. Does a copy of the screen show in the clipboard viewer?
Please download cliptest.exe.
Click on the buttons. Type into the box. Click some more on the buttons.

If you receive error messages then:

1. Investigate whether Microsoft Office components are controlling the clipboard. You can check this by pressing Ctrl+Alt+Delete and looking at the Processes. Do any have names of Office components, such as Excel, Access, Outlook, etc.? Terminate those processes.
2. Is any network software running, e.g., VNC. If so, this may have control of the clipboard. Investigate the network settings.
3. If you discover any other reason/solution, please let me know, using the response form below.

Please install "SAS Providers for OLE DB" (Local Provider), free from www.sas.com

SAS conversion functonality on the SAS/SPSS pull-down menu requires the "SAS Local Provider", downloadable free (after free registration) from www.sas.com

SAS conversion problems may also be due to lack of Microsoft Data Access Components (MDAC) support in Windows. Available by download free from www.microsoft.com.

SPSS Problems

"!!SPSS" problem: please redownload Winsteps.

SPSS labels truncated, e.g., "WR1_WRIT" should be "wr1_writing_1"
1. If SPSS is installed on your computer, then
   Please rename spssio32.dll in your Winsteps folder as spssio32.hld
   Test if Winsteps can read SPSS files.
   If not, copy spssio32.dll from your SPSS folder (or from you SPSS installation CD-ROMs)
   into your Winsteps folder (or your Windows System32 folder)
   along with any other dll's that it requests, such as icuuc32.dll, icudt32.dll and icuin32.dll.
   Your version of spssio32.dll may be in the "SPSS\developer\IO_Module" folder on your second SPSS CD-ROM or on your disk.
2. Some versions of Winsteps only support SPSS 8-character Variables Names (not 64-character). Please put long identifiers in the SPSS 256-character Variable Label field.

Winsteps or Facets: plotting with Excel does not work properly.
Facets: - data input with Excel spreadsheet fails

Winsteps Plots menu or Facets Output Tables: Table 13 or Facets .xls data file

A. Check that there is module winexcel.exe in your Winsteps (for Winsteps) or Facets (for Facets) folder. If not, request an update to the current version of Winsteps or Facets. Please provide your current version number and license details.
Please compare the dates of Winsteps.exe and Excel.exe on your computer. If Excel.exe is later than Winsteps.exe, then Winsteps.exe may not be compatible.

Winexcel: Error 438 - Object does not support this property.
This is due to a bug in Excel 2007. Please reduce the number of items to be plotted to 82 or less using "Specification" menu, IDELETE=

Windows 2000 and Excel 97 problems

In Excel:
Tools>Options>General
uncheck "Ignore other Applications"
Exit Excel and try again

If this doesn't work try to re-register Excel:
Close Excel first and
On the Windows Taskbar
1) Star>Run "excel.exe /unregserver"(no quotes)>OK.
2) Start>Run "excel.exe /regserver"(no quotes)>OK.
See the space between exe and /regserver

You might have to designate a full path to excel.exe.
In that case Start>Run "C:\yourpath\excel.exe /regserver"(no quotes)>OK.

Display of Graphs is partially off-screen.

Screen resolution is not high enough.

Start
Settings
Control panel
Display
Settings
set Screen Resolution to 800 x 600 or better

File suffixes not shown in dialog boxes

This is a Windows option

My Computer
Tools or View (depends on Windows version)
Folder Options
View
Check everything that says "Display" or "Show"
Uncheck everthing that says "Hide" or "Do not show"

Install Dialog Box displays every time

Clicking on Graphs, Plots, or Data Setup, displays a dialog box requesting installation of a Microsoft Office (or other) feature. You must click on "Cancel" several times, before the Winsteps function starts.

This is caused by an error during installation of the Microsoft Office (or other) feature.
Uninstall the Microsoft Office (or other) feature. "Start", "Settings", "Control Panel", "Add or remove Programs"
If you need the feature, reinstall it choosing the option "All from my computer", not "Install on demand".

Your computer has a version of RICHTX32.OCX (or COMDLG32.OCX ...) already installed. This is a support routine to Microsoft's Visual Basic system, supplied by Microsoft. A version compatible with Winsteps/Facets is part of the Winsteps/Facets installation package.

Winsteps/Facets Installation has not automatically replaced the existing version of RICHTX32.OCX (or COMDLG32.OCX ...) on your computer because that may cause some other program to fail. A solution is to find the version of RICHTX32.OCX already on your computer, and rename it to RICHTX32.OCY (or COMDLG32.OCY ...) .

Then reinstall Winsteps/Facets. It will install its own version of RICHTX32.OCX (or COMDLG32.OCX ...) .

If some other computer program stops working (which is very unlikely), then rename RICHTX32.OCX (or COMDLG32.OCX ...) as RICHTX32.OCZ (or COMDLG32.OCZ ...) , and rename RICHTX32.OCY (or COMDLG32.OCY ...) back to RICHTX32.OCX (or COMDLG32.OCX ...) - and vice-versa when you want to use Winsteps/Facets.

system32.dll (or other dll or ocx) missing

system32.dll is part of a virus. Update your antivirus software and do a complete scan before going further.

OleAut32.dll outdated

This routine supports Windows automation. Winsteps and Facets do not run under Windows-95 and 3.1

Download and install the current version of oleaut32.dll from Microsoft

Richtx32.ocx was not on my system so it won't run.

This is a support routine provided by Windows, but it is also part of the Winsteps installation package. It should be in your Windows system directory, usually c:\windows\system32

Windows may have failed to register it properly.
In the Windows "Start" menu (usually bottom left corner of your screen).
"Run"
Copy the following and paste into the "Run" box
regsvr32 c:\windows\system32\richtx32.ocx
Then click on "OK"
A box should display saying
"DLL register server in c:\windows\system32\richtx32.ocx succeeded"
This should repair the problem.

Windows XP

You may not be authorized to install software on your computer. Install in Administrator Mode

The Windows Protection Feature is reporting an attempt to replace a protected file. Click "Cancel" and then "Yes". Winsteps and Facets do not replace existing Windows system files. This may be occurring because the Installer is refering to a system file on your computer by an equivalent valid name, e.g., STDOLE2.TLB, stdole2.tlb, Stdole2.tlb and StdOle2.tlb are all the same file, or because the Windows Protection Feature is attempting to protect Winsteps or Facets files. If you do experience instability after installing Winsteps or Facets, or discover another reason for these message boxes when installing Winsteps or Facets, please contact us with the comment form below.

WordPad problems

Although the analysis run was successful, the tables cannot be displayed.

1. WordPad may be missing or support routine such as MFC30.DLL or MFC42U.DLL or MFCANS32.dll:
   1. Open Explorer
   2. Browse into C:\Windows\Inf
   3. Locate Write.inf
   4. Right click it, select Install from pop up menu
   5. Insert Windows CD if asked for it.
   
2. If there is more than one version of Wordpad.exe on your computer, Winsteps may try to use the wrong one.
   In Winsteps, click on "Edit" pull-down menu, then "Edit Initial Settings".
   Check that the version of WordPad.exe shown is in the "Accessories" folder.
   If this is the case, then put "Notepad.exe" as the Editor Path and click OK. Restart Winsteps.
   If this is not the case, please type in the correct location of WordPad.exe. To find WordPad's exact location in "Accessories", do a "search" or "find" on your computer for WordPad.exe (include System and Hidden files in the Search).
3. You can use a different text editor, e.g., NotePad or TextPad
   In Winsteps, click on "Edit" pull-down menu, then "Edit Initial Settings".
   Check that the version of WordPad.exe shown is in the "Accessories" folder.
   If this is the case, then put "Notepad.exe" as the Editor Path and click OK. Restart Winsteps.
   

Winsteps Graphing or Winsteps data setup do not work

These are executed as separate modules.

Open the folder: c:\winsteps
Double click on winsetup.exe - does it start properly?
Double click on winvbexe.exe - it should reply "Please start this from the Graphs menu in Winsteps or Ministep" - does it?

Some versions of Winsteps require that the correct version of Winstepx.dll is active. Delete all copies (including any in the System32 folder) and reinstall Winsteps.

Message: Cannot find the file '.... command.com'

In your AUTOEXEC.BAT file, check that COMSPEC= points to the correct location of command.com.
If so, please create the specified directory and copy command.com into it.
You can find command.com by using Find Files or Search from the Start menu.

Bubble Chart does not display

The Bubble Chart requires a properly installed version of Excel on your computer. Some versions of Winsteps also require a properly installed version of WINSTEPX.dll. To make sure that WINSTEPSX.dll is recognized by Windows, it needs to be registered:

Click on "Start"
Click on "Run"
Into the run box type: regsvr32 c:\winsteps\winstepx.dll A box should display saying "DllRegisterServer .... succeeded"
Rerun Winsteps.

If "Run-time error 52: Bad file name or number" is reported when Facets is launched, it can indicate that you do not have enough available disk space or computer RAM memory. "Disk Cleanup" your disk drive (Start, Programs, Accessories,System Tools). Terminate other running programs

If "Uninstall" fails from the Control Panel then
(A) Delete the Winsteps (or Facets) folder or sub-folder
(B) Windows "Start", "Run", "Regedit" - and then delete all keys including the word "Winsteps" (or "Facets")
(C) Winsteps (or Facets) also installs in the Windows System folder various Microsoft components if they are missing from your Windows version. Do not delete these. They may be used by other programs. They are: COMDLG32.OCX RICHTX32.OCX MSCOMCTL.OCX MSCHRT20.OCX MSCOMCT2.OCX MSVBVM60.dll OleAut32.dll OlePro32.dll RichEd32.dll SCRRUN.DLL

Vista does not support the HELP screens in Winsteps & Facets, please download and install WinHlp32.exe from http://www.microsoft.com/downloads/details.aspx?familyid=6EBCFAD9-D3F5-4365-8070-334CD175D4BB&displaylang=en
Or Microsoft say you shouldn't do this, even though it works: Copy c:\windows\system32\WinHlp32.exe from a computer running Windows XP and use it to replace c:\windows\system32\WinHlp32.exe on your Vista computer (which is what displays the Help warning message).

1. Obtain the Windows XP SP2 version of winhlp32.exe. It's size is 283,648 bytes, and the version number is 5.1.2600.2180. You can get it from any functional PC running Windows XP or from a Windows XP disc.
2. Open Windows Explorer, navigate to your \Windows folder, and locate the existing winhlp32.exe file (it's 9,216 bytes).
3. Right-click the 9,216-byte winhlp32.exe file, select Properties, and then choose the Security tab.
4. Click Advanced, choose the Owner tab, and click Edit.
5. Select your user name in the list, and then click OK four times to close all the Properties/Security windows.
6. Right-click the 9,216-byte winhlp32.exe file again, select Properties, and then choose the Security tab again.
7. Click Edit, highlight Administrators in the list, and then place a checkmark next to Full control, in the Allow column.
8. Click Yes, and then click OK in each of the two open Properties/Security windows.
9. Drag-drop the 283,648-byte XP SP2 winhlp32.exe file into your \Windows folder, replacing the 9,216-byte version that's there.

Thank you ... whoever discovered this

Winsteps and Facets on a Mac

Winsteps and Facets are Windows programs. On earlier Macs they run under Virtual-PC. On later Macs, under Apple Boot Camp or Parallel, Wine, Fusion.

A user reports: using VMWare Fusion (a program that allows the use of a Windows OS within a virtual drive on the Mac), I was able to fully run Winsteps. All the tables run very well. The only glitch is with the Excel plots, however, there's an easy resolution for that. All you need to do is install a PC version of Microsoft Office on that PC-virtual drive and it works like a charm.

Winsteps uses PC-format text files, not Mac-format text files. If you create or edit text files in Mac mode, please save them in PC txt format.

Another user writes: I am running it on a Mac using VMWare Fusion. Winsteps runs with no problem in the VMWare environment but I am sure the Winsteps exe file will not run in the MAC OS without some kind of virtual machine program such as those mentioned. And the second part is correct as well, you have to purchase a copy of Windows (I use XP Home Edition) to run within VMWare or whichever virtual machine program you choose

Winsteps under Linux via Wine

Stuart Luppescu reports: "Winsteps runs quite well in Wine under Linux. (Wine is a set of native Linux functions that emulate Windows system calls, enabling a lot of Windows programs to run in Linux. Info is at www.winehq.com). There are a few minor problems, such as graph axis labels not showing up, but in general it works fine."

Winsteps under Mandrake Linux 10.0 via CrossOver Office 3.01

Winsteps functions properly, but the following problems are reported:
1. The HELP file cannot be displayed because winhelp32 functions are not supported by the Windows emulator.
2. To display the graphs, one has to briefly minimize the display window to correctly load the next graph.
3. The Diagnosis menu contains the Output Tables menu items and the Output Tables menu contains the Output Files menu items. The Output Files menu is empty. Workaround: Access the Diagnosis menu via the Output Tables, see Diagnosis Menu.