If our software doesn't work probably after you've installed it, there can be many reasons. These procedures solve most problems. If the software continues to malfunction, please contact us using the mailform below.
Winsteps and Facets do not run on Windows 3.1, 95
Installing Under Windows 7 and Windows Vista Please be sure you run as the Administrator by right-click "Run as administrator" when you | |
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Always (a) Verify that your anti-virus software is current and active (b) Verify that your firewall is current and active (c) Delete folder c:\Winsteps or c:\Facets (or whatever folder will be used for the software) (d) Reboot the computer. (e) Check that no application program has started automatically. If so, stop it. (f) Rerun the Facets/Winsteps etc. installation procedure in Administrator mode. | |
Help function - Address is Invalid | |
launch error - could not start the setup | |
Winsteps Expired | |
Have you downloaded the correct version? If you have just downloaded Winsteps or Facets, it is possible that you have received an earlier version. This is because some ISPs "cache" webpages or downloads. Instead of sending you the current version, they send you the version they have stored on their computer. The usual symptom of this is that your Password will not work, even though it is current. Contact us using the form below for an alternative link which the ISP will not have cached. | |
| If you have Winsteps, but not Facets, installed on your computer, please install
Minifac, it may provide a missing component. If you have Facets, but not Winsteps, installed on your computer, please install Ministep, it may provide a missing component. | |
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".... A decompression error ..." ![]() A number of situations can cause this error: | |
Access Denied 1. Make sure you are in Administrator mode 2. In the Windows Task Manager (ctrl+alt+del), look at "Processes", "end process" on Winsteps or Facets. 3. Reboot your computer and try installing again immediately your computer becomes active | |
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Directory Not Found or Access Denied PROBLEM: Drive or Directory Not Found (3): for file: PERSON STATUS HOLD FILE in mode: OPENRDWR (37) Winsteps has an invalid or inaccessible directory for temporary work files. | |
Error 429 - ActiveX component can't create object 1. Some necessary system support routines are missing or not registered correctly in the Windows registry. 2. Please verify that Excel is installed on your computer. If not, this feature may not be available. | |
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Clipboard Errors If you receive error messages, such as "521", after accessing the clipboard,
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Please install "SAS Providers for OLE DB" (Local Provider), free from www.sas.com
SAS conversion functonality on the SAS/SPSS pull-down menu requires the "SAS Local Provider", downloadable free (after free registration) from www.sas.com SAS conversion problems may also be due to lack of Microsoft Data Access Components (MDAC) support in Windows. Available by download free from www.microsoft.com. | |
SPSS Problems "!!SPSS" problem: please redownload Winsteps.
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Winsteps or Facets: plotting with Excel does not work properly. Winsteps Plots menu or Facets Output Tables: Table 13 or Facets .xls data file
A. Check that there is module winexcel.exe in your Winsteps (for Winsteps) or Facets (for Facets) folder.
If not, request an update to the current version of Winsteps or Facets. Please provide your current version number and license details. C. Do you have Excel installed on your computer? If you do not have Excel, then the "plots" menu in Winsteps will not function. If you do have Excel on your computer, then please re-register it. Windows "Start" menu "Run" box Please type into the Run box: Excel.exe /UnregServer If this fails, you may need to type in the path to your copy of Excel. "Search" or "Find files" to locate your copy of Excel.exe If this succeeds, please type Excel.exe /RegServer Then rerun Winsteps. C. If you still have problems, please email winsteps.com with a copy of your computer screen showing the problem. Press PrintScreen key and paste into your email message. Winexcel: Error 438 - Object does not support this property. | |
Windows 2000 and Excel 97 problems In Excel: Tools>Options>General uncheck "Ignore other Applications" Exit Excel and try again If this doesn't work try to re-register Excel: Close Excel first and On the Windows Taskbar 1) Star>Run "excel.exe /unregserver"(no quotes)>OK. 2) Start>Run "excel.exe /regserver"(no quotes)>OK. See the space between exe and /regserver You might have to designate a full path to excel.exe. In that case Start>Run "C:\yourpath\excel.exe /regserver"(no quotes)>OK. | |
Display of Graphs is partially off-screen. Screen resolution is not high enough. Start | |
File suffixes not shown in dialog boxes This is a Windows option My Computer | |
Install Dialog Box displays every time Clicking on Graphs, Plots, or Data Setup, displays a dialog box requesting installation of a Microsoft Office (or other) feature. You must click on "Cancel" several times, before the Winsteps function starts. This is caused by an error during installation of the Microsoft Office (or other) feature. | |
| RICHTX32.OCX, COMDLG32.OCX, .... outdated Your computer has a version of RICHTX32.OCX (or COMDLG32.OCX ...) already installed. This is a support routine to Microsoft's Visual Basic system, supplied by Microsoft. A version compatible with Winsteps/Facets is part of the Winsteps/Facets installation package. Winsteps/Facets Installation has not automatically replaced the existing version of RICHTX32.OCX (or COMDLG32.OCX ...) on your computer because that may cause some other program to fail. A solution is to find the version of RICHTX32.OCX already on your computer, and rename it to RICHTX32.OCY (or COMDLG32.OCY ...) . Then reinstall Winsteps/Facets. It will install its own version of RICHTX32.OCX (or COMDLG32.OCX ...) . If some other computer program stops working (which is very unlikely), then rename RICHTX32.OCX (or COMDLG32.OCX ...) as RICHTX32.OCZ (or COMDLG32.OCZ ...) , and rename RICHTX32.OCY (or COMDLG32.OCY ...) back to RICHTX32.OCX (or COMDLG32.OCX ...) - and vice-versa when you want to use Winsteps/Facets. | |
system32.dll (or other dll or ocx) missing system32.dll is part of a virus. Update your antivirus software and do a complete scan before going further. | |
OleAut32.dll outdated This routine supports Windows automation. Winsteps and Facets do not run under Windows-95 and 3.1 Download and install the current version of oleaut32.dll from Microsoft | |
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Richtx32.ocx was not on my system so it won't run. This is a support routine provided by Windows, but it is also part of the Winsteps installation package. It should be in your Windows system directory, usually c:\windows\system32 Windows may have failed to register it properly. | |
Windows XP | |
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You may not be authorized to install software on your computer. Install in Administrator Mode | |
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The Windows Protection Feature is reporting an attempt to replace a protected file. Click "Cancel" and then "Yes". Winsteps and Facets do not replace existing Windows system files. This may be occurring because the Installer is refering to a system file on your computer by an equivalent valid name, e.g., STDOLE2.TLB, stdole2.tlb, Stdole2.tlb and StdOle2.tlb are all the same file, or because the Windows Protection Feature is attempting to protect Winsteps or Facets files. If you do experience instability after installing Winsteps or Facets, or discover another reason for these message boxes when installing Winsteps or Facets, please contact us with the comment form below. | |
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WordPad problems Although the analysis run was successful, the tables cannot be displayed.
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"Workfile failure 76 path is not found ...." This is usually a problem with Windows: Create a new folder C:\TEMP on the C: drive Right-click on "My Computer" on your Desktop Click on "Properties Click on "Advanced" tab Click on "Environment Variables" button Edit the User Environment variables TMP to be C:\TEMP TEMP to be C:\TEMP Click on OK Click on OK | |
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Winsteps Graphing or Winsteps data setup do not work These are executed as separate modules. Open the folder: c:\winsteps Some versions of Winsteps require that the correct version of Winstepx.dll is active. Delete all copies (including any in the System32 folder) and reinstall Winsteps. | |
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Message: Cannot find the file '.... command.com' In your AUTOEXEC.BAT file, check that COMSPEC= points to the correct location of command.com. | |
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Bubble Chart does not display The Bubble Chart requires a properly installed version of Excel on your computer. Some versions of Winsteps also require a properly installed version of WINSTEPX.dll. To make sure that WINSTEPSX.dll is recognized by Windows, it needs to be registered: Click on "Start" | |
![]() If "Run-time error 52: Bad file name or number" is reported when Facets is launched, it can indicate that you do not have enough available disk space or computer RAM memory. "Disk Cleanup" your disk drive (Start, Programs, Accessories,System Tools). Terminate other running programs | |
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Uninstall Problems If "Uninstall" fails from the Control Panel then | |
Vista missing Winhelp supportVista does not support the HELP screens in Winsteps & Facets, please download and install WinHlp32.exe from
http://www.microsoft.com/downloads/details.aspx?familyid=6EBCFAD9-D3F5-4365-8070-334CD175D4BB&displaylang=en
Thank you ... whoever discovered this | |
Winsteps and Facets on a MacWinsteps and Facets are Windows programs. On earlier Macs they run under Virtual-PC. On later Macs, under Apple Boot Camp or Parallel, Wine, Fusion. A user reports: using VMWare Fusion (a program that allows the use of a Windows OS within a virtual drive on the Mac), I was able to fully run Winsteps. All the tables run very well. The only glitch is with the Excel plots, however, there's an easy resolution for that. All you need to do is install a PC version of Microsoft Office on that PC-virtual drive and it works like a charm. Winsteps uses PC-format text files, not Mac-format text files. If you create or edit text files in Mac mode, please save them in PC txt format. Another user writes: I am running it on a Mac using VMWare Fusion. Winsteps runs with no problem in the VMWare environment but I am sure the Winsteps exe file will not run in the MAC OS without some kind of virtual machine program such as those mentioned. And the second part is correct as well, you have to purchase a copy of Windows (I use XP Home Edition) to run within VMWare or whichever virtual machine program you choose | |
Winsteps under Linux via WineStuart Luppescu reports: "Winsteps runs quite well in Wine under Linux. (Wine is a set of native Linux functions that emulate Windows system calls, enabling a lot of Windows programs to run in Linux. Info is at www.winehq.com). There are a few minor problems, such as graph axis labels not showing up, but in general it works fine." | |
Winsteps under Mandrake Linux 10.0 via CrossOver Office 3.01Winsteps functions properly, but the following problems are reported: | |
| If our software still malfunctions, please contact us using the form below. Type in your email address Software title Version number (or approximate date of download) Name of your Windows version (XP, ME, etc.) Include a picture of your computer screen when the program failed: (press PrintScreen key to copy screen to clipboard, then paste Ctrl+V into your email message.) Description of the problem (the more information, the better) We will respond as quick as possible |
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