Winsteps, Facets, Ministep, Minifac Problems and Workarounds

If our software doesn't work probably after you've installed it, there can be many reasons. These procedures solve most problems. If the software continues to malfunction, please contact us using the mailform below.

Winsteps and Facets run on Windows XP, Vista, 7, 8

Latest Winsteps bug reports and work-arounds here

Latest Facets bug reports and work-arounds here

SAS file: "A server error has occurred ..."

This is a known SAS problem: .sas7bdat files from SAS 9.4 or later may not be compatible with the SAS Local Provider. Please create SAS files with the SAS option:
options ExtendObsCounter=no;
see Usage Note 49496: The option EXTENDOBSCOUNTER=YES might cause the error
An alternative is to export your SAS file in .CSV format or to Excel.

WinstepsPasswordInstall...exe was reported as unsafe

This is a known bug in Microsoft Windows software. There is no problem.
Click on "View downloads" in the message box
Right-click on WinstepsPasswordInstall....exe
Properties
Look at the "Digital Signatures" tab
You should see the signature: John M. Linacre
Cancel that window
Right-click on WinstepsPasswordInstall....exe
"Run as Administrator"

Error 429, 1AD - ActiveX component can't create object
Run-time error 339 Component '.....OCX' or one of its dependencies not correctly registered

Missing or unregistered components can be: scrrun.dll, comdlg32.ocx, hhctrl.ocx, itGrid6.ocx, JwldButn2b.ocx, mschrt20.ocx, mscomct2.ocx, mscomctl.ocx, msvbvm60.dll, oleaut32.dll, olepro32.dll, riched32.dll, richtx32.ocx

1. Download www.winsteps.com/a/Winsteps-system-files.exe
2. Right click on the downloaded file and "Run as Administrator"
3. Necessary system support routines are installed and registered.
4. Winsteps and Facets should now function correctly.

Installing Under Windows 7, 8, 10 and Windows Vista

Please be sure you run as the Administrator by right-click "Run as administrator" when you
Install Winsteps or Facets
 
If the installation doesn't work,
A. Please check that there is at least 100MB of available disk space on your c: drive.
B. The software installation is done in "Administrator" mode C. Your anti-virus software is not preventing or interfering with installation.
Then
1. Right-click on WinstepsPasswordInstall.exe or FacetsPasswordInstall.exe
2. "Send To"
3. Desktop (create shortcut)
4. Right-click on the shortcut
4. Properties
5. Compatibility
6. Run this program in compatibility mode for Windows XP
7. OK
8. Double-click on the short-cut
 
If the installation doesn't work, then please temporarily disable UAC (User Account Control):
1. Click Start, and then click Control Panel.
2. In Control Panel, click User Accounts And Family Safety.
3. Click User Accounts.
4. Click Turn User Account Control On Or Off.
5. "Clear the Use User Account Control (UAC) To Help Protect Your Computer" checkbox, and then click OK.
6. When prompted, restart your computer.
7. Install Winsteps or Facets
Then:
1. Click Start, and then click Control Panel.
2. In Control Panel, click User Accounts And Family Safety.
3. Click User Accounts.
4. Click Turn User Account Control On Or Off.
5. Set the "Use User Account Control (UAC) To Help Protect Your Computer "checkbox, and then click OK.
6. When prompted, restart your computer.

Always
(a) Verify that your anti-virus software is current and active
(b) Verify that your firewall is current and active
(c) Delete folder c:\Winsteps or c:\Facets (or whatever folder will be used for the software)
(d) Reboot the computer.
(e) Check that no application program has started automatically. If so, stop it.
(f) Rerun the Facets/Winsteps etc. installation procedure in Administrator mode.

Help function - Address is Invalid
In the c:\Winsteps folder:
Right-click the Winsteps Help (yellow question mark) file
Click Properties.
Click Unblock.
The Help file should now work.

launch error - could not start the setup
Another computer program may be interacting with the Winsteps installer.
Please try installing in Windows "Safe" mode.
Restart your computer
As your computer restarts but before Windows launches, press F8.
Then double-click on the Winsteps or Facets installation software.

Winsteps Expired
Delete folder c:\Winsteps or c:\Facets (or whatever folder will be used for the software)
Rerun the installation software

Have you downloaded the correct version?

If you have just downloaded Winsteps or Facets, it is possible that you have received an earlier version. This is because some ISPs "cache" webpages or downloads. Instead of sending you the current version, they send you the version they have stored on their computer. The usual symptom of this is that your Password will not work, even though it is current. Contact us using the form below for an alternative link which the ISP will not have cached.

If you have Winsteps, but not Facets, installed on your computer, please install Minifac, it may provide a missing component.
If you have Facets, but not Winsteps, installed on your computer, please install Ministep, it may provide a missing component.
    Microsoft 12-2008
  1. Security update for modules that are used in Winsteps, Facets, Ministep, Minifac, Bond&FoxSteps
  2. This is in addition to the Windows Update.
  3. Please be sure that your anti-virus software is active and up-to-date.
  4. Please perform the cumulative security update (10MB) from Microsoft: https://support.microsoft.com/kb/957924/
SPSS problems
  • SPSS-derived input text files
    SPSS ships with Unicode UTF-8 as the Encoding default. In SPSS, change under "Properties" to Local encoding: DOS.
     
  • Please install "SAS Providers for OLE DB" (Local Provider), free from www.sas.com
    SAS conversion functonality on the SAS/SPSS pull-down menu requires the "SAS Local Provider", downloadable free (after free registration) from www.sas.com
     
  • SAS conversion problems may also be due to lack of Microsoft Data Access Components (MDAC) support in Windows. Available by download free from Microsoft.
     
  • "!!SPSS" problem: please redownload Winsteps.
     
  • SPSS labels truncated, e.g., "WR1_WRIT" should be "wr1_writing_1"
    If SPSS is installed on your computer, then
    Please rename spssio32.dll in your Winsteps folder as spssio32.hld
    Test if Winsteps can read SPSS files.
    If not, copy spssio32.dll from your SPSS folder (or from you SPSS installation CD-ROMs)
    into your Winsteps folder (or your Windows System32 folder)
    along with any other dll's that it requests, such as icuuc32.dll, icudt32.dll and icuin32.dll.
    Your version of spssio32.dll may be in the "SPSS\developer\IO_Module" folder on your second SPSS CD-ROM or on your disk.
     
  • Some versions of Winsteps only support SPSS 8-character Variables Names (not 64-character). Please put long identifiers in the SPSS 256-character Variable Label field.

".... A decompression error ..."



A number of situations can cause this error:
1. The installation requires Administrator rights. Please right-click on the ...Install.exe and "Run as Administrator".
2. A file to be updated is read-only. Please try installing to a brand-new folder.
3. Another program is running which is using resources that are needed for the decompression. Reboot your computer and try to install the software before starting anything else.
4. The downloaded installation file has been corrupted. Please download again.

Access Denied

1. Make sure you are in Administrator mode

2. In the Windows Task Manager (ctrl+alt+del), look at "Processes", "end process" on Winsteps or Facets.

3. Reboot your computer and try installing again immediately your computer becomes active

Directory Not Found or Access Denied

PROBLEM: Drive or Directory Not Found (3): for file: PERSON STATUS HOLD FILE in mode: OPENRDWR (37)
PROBLEM: Access denied (5): for file: PERSON STATUS HOLD FILE in mode: OPENRDWR (37)
PROBLEM: Access denied (5): for file: C:\....\ZCL152WS.TXT in mode: OPNWRITS (9)

Winsteps has an invalid or inaccessible directory for temporary work files.
Create a directory to use as a place for temporary files, e.g., C:\TEMP
If Winsteps starts long enough, go to "Edit Files", "Edit Initial Settings", "Temporary Directory for Work Files" and enter the directory, "OK"
If Winsteps won't start long enough, edit C:\winsteps\winsteps.ini, Temporary directory="C:\TEMP\"

Winsteps or Facets: plotting with Excel does not work properly.
Facets: - data input with Excel spreadsheet fails

Winsteps Plots menu or Facets Output Tables: Table 13 or Facets .xls data file

A. Please verify that Excel is properly installed on your computer for Windows. Double-click on a .xls or .xlsx file to verify correct functioning. If Excel does not launch correctly, then, Excel-based features in Winsteps and Facets are not be available. Excel "starter 2010" does not support Winsteps plots.

B. Check that there is module winexcel.exe in your Winsteps (for Winsteps) or Facets (for Facets) folder. If not, request an update to the current version of Winsteps or Facets. Please provide your current version number and license details.
Please compare the dates of Winsteps.exe and Excel.exe on your computer. If Excel.exe is later than Winsteps.exe, then Winsteps.exe may not be compatible.

C. Use Ctrl+Alt+Delete and look at the Task Manager list to check that no copies of Excel are still running in your computer. "End Process" to stop any that are, adn try again.
C. Do you have Excel installed on your computer?
If you do not have Excel, then the "plots" menu in Winsteps will not function.
If you do have Excel on your computer, then please re-register it.
Windows "Start" menu
"Run" box
Please type into the Run box:
Excel.exe /UnregServer
If this fails, you may need to type in the path to your copy of Excel. "Search" or "Find files" to locate your copy of Excel.exe
If this succeeds, please type
Excel.exe /RegServer
Then rerun Winsteps.

D. If you still have problems, please email winsteps.com with a copy of your computer screen showing the problem. Press PrintScreen key and paste into your email message.

E. Excell 2007: Winexcel: Error 438 - Object does not support this property.
This may be due to a bug in Excel 2007. Please reduce the number of items to be plotted to 82 or less using "Specification" menu, IDELETE=

F. "Automation errors" are usually due to an incomplete or defective Excel installation. Winsteps asks Windows for a connection to Excel. Windows replies "Can't do it!". Here is a procedure that may solve the problem:
Reboot (important!) - this insures any file used by Office is fully released.
Delete unneeded temporary files - the program at this link will do that for you: Temporary File Deletion Program
Right click on the Windows start button, and select Control Panel, Programs and Settings.
Find Office and either click on it and then Change up at the top, or right click and select Change.
A repair options dialog will appear. There is both a quick repair and an online repair.
Do the quick repair, run Winsteps and see if all is fixed. If not, close Excel and do the online repair

G. If you have two versions of Excel on your computer, they may be confusing Windows.



Excel-related error in WINEXCEL .. "The default chart type cannot be applied to the selected data"

Excel's "Default Chart Type" may not be valid. Please change it:
1. Insert any chart into any Excel worksheet
2. Right click on the chart.
3. "Change Chart Type" from the context menu. The "Change Chart Type" box displays.
4. Click on the first Line chart
5. Click on the "Set as Default Chart" button at the bottom of the Chart Type dialog box.
6. Click on OK

Windows 2000 and Excel 97 problems

In Excel:
Tools>Options>General
uncheck "Ignore other Applications"
Exit Excel and try again

If this doesn't work try to re-register Excel:
Close Excel first and
On the Windows Taskbar
1) Star>Run "excel.exe /unregserver"(no quotes)>OK.
2) Start>Run "excel.exe /regserver"(no quotes)>OK.
See the space between exe and /regserver

You might have to designate a full path to excel.exe.
In that case Start>Run "C:\yourpath\excel.exe /regserver"(no quotes)>OK.

Display of Graphs is partially off-screen.

Screen resolution is not high enough.

Start
Settings
Control panel
Display
Settings
set Screen Resolution to 800 x 600 or better

File suffixes not shown in dialog boxes

This is a Windows option

My Computer
Tools or View (depends on Windows version)
Folder Options
View
Check everything that says "Display" or "Show"
Uncheck everthing that says "Hide" or "Do not show"

Install Dialog Box displays every time

Clicking on Graphs, Plots, or Data Setup, displays a dialog box requesting installation of a Microsoft Office (or other) feature. You must click on "Cancel" several times, before the Winsteps function starts.

This is caused by an error during installation of the Microsoft Office (or other) feature.
Uninstall the Microsoft Office (or other) feature. "Start", "Settings", "Control Panel", "Add or remove Programs"
If you need the feature, reinstall it choosing the option "All from my computer", not "Install on demand".

RICHTX32.OCX, COMDLG32.OCX, .... outdated

Your computer has a version of RICHTX32.OCX (or COMDLG32.OCX ...) already installed. This is a support routine to Microsoft's Visual Basic system, supplied by Microsoft. A version compatible with Winsteps/Facets is part of the Winsteps/Facets installation package.

Winsteps/Facets Installation has not automatically replaced the existing version of RICHTX32.OCX (or COMDLG32.OCX ...) on your computer because that may cause some other program to fail. A solution is to find the version of RICHTX32.OCX already on your computer, and rename it to RICHTX32.OCY (or COMDLG32.OCY ...) .

Then reinstall Winsteps/Facets. It will install its own version of RICHTX32.OCX (or COMDLG32.OCX ...) .

If some other computer program stops working (which is very unlikely), then rename RICHTX32.OCX (or COMDLG32.OCX ...) as RICHTX32.OCZ (or COMDLG32.OCZ ...) , and rename RICHTX32.OCY (or COMDLG32.OCY ...) back to RICHTX32.OCX (or COMDLG32.OCX ...) - and vice-versa when you want to use Winsteps/Facets.

system32.dll (or other dll or ocx) missing

system32.dll is part of a virus. Update your antivirus software and do a complete scan before going further.

OleAut32.dll outdated

This routine supports Windows automation. Winsteps and Facets do not run under Windows-95 and 3.1

Download and install the current version of oleaut32.dll from Microsoft

Windows XP



You may not be authorized to install software on your computer. Install in Administrator Mode



The Windows Protection Feature is reporting an attempt to replace a protected file. Click "Cancel" and then "Yes". Winsteps and Facets do not replace existing Windows system files. This may be occurring because the Installer is refering to a system file on your computer by an equivalent valid name, e.g., STDOLE2.TLB, stdole2.tlb, Stdole2.tlb and StdOle2.tlb are all the same file, or because the Windows Protection Feature is attempting to protect Winsteps or Facets files. If you do experience instability after installing Winsteps or Facets, or discover another reason for these message boxes when installing Winsteps or Facets, please contact us with the comment form below.

WordPad problems

Although the analysis run was successful, the tables cannot be displayed.

  1. WordPad may be missing or support routine such as MFC30.DLL or MFC42U.DLL or MFCANS32.dll:
    1. Open Explorer
    2. Browse into C:\Windows\Inf
    3. Locate Write.inf
    4. Right click it, select Install from pop up menu
    5. Insert Windows CD if asked for it.
  2. If there is more than one version of Wordpad.exe on your computer, Winsteps may try to use the wrong one.
    In Winsteps, click on "Edit" pull-down menu, then "Edit Initial Settings".
    Check that the version of WordPad.exe shown is in the "Accessories" folder.
    If this is the case, then put "Notepad.exe" as the Editor Path and click OK. Restart Winsteps.
    If this is not the case, please type in the correct location of WordPad.exe. To find WordPad's exact location in "Accessories", do a "search" or "find" on your computer for WordPad.exe (include System and Hidden files in the Search).
  3. You can use a different text editor, e.g., NotePad++ or TextPad
    In Winsteps, click on "Edit" pull-down menu, then "Edit Initial Settings".
    Check that the version of WordPad.exe shown is in the "Accessories" folder.
    If this is the case, then put "Notepad.exe" as the Editor Path and click OK. Restart Winsteps.
"Workfile failure 76 path is not found ...."
This is usually a problem with Windows:
Create a new folder C:\TEMP on the C: drive
Right-click on "My Computer" on your Desktop
Click on "Properties
Click on "Advanced" tab
Click on "Environment Variables" button
Edit the User Environment variables
TMP to be C:\TEMP
TEMP to be C:\TEMP
Click on OK
Click on OK

Winsteps Graphing or Winsteps data setup do not work

These are executed as separate modules.

Open the folder: c:\winsteps
Double click on winsetup.exe - does it start properly?
Double click on winvbexe.exe - it should reply "Please start this from the Graphs menu in Winsteps or Ministep" - does it?

Some versions of Winsteps require that the correct version of Winstepx.dll is active. Delete all copies (including any in the System32 folder) and reinstall Winsteps.

Message: Cannot find the file '.... command.com'

In your AUTOEXEC.BAT file, check that COMSPEC= points to the correct location of command.com.
If so, please create the specified directory and copy command.com into it.
You can find command.com by using Find Files or Search from the Start menu.

Bubble Chart does not display

The Bubble Chart requires a properly installed version of Excel on your computer. Some versions of Winsteps also require a properly installed version of WINSTEPX.dll. To make sure that WINSTEPSX.dll is recognized by Windows, it needs to be registered:

Click on "Start"
Click on "Run"
Into the run box type: regsvr32 c:\winsteps\winstepx.dll A box should display saying "DllRegisterServer .... succeeded"
Rerun Winsteps.


If "Run-time error 52: Bad file name or number" is reported when Facets is launched, it can indicate that you do not have enough available disk space or computer RAM memory. "Disk Cleanup" your disk drive (Start, Programs, Accessories,System Tools). Terminate other running programs

Uninstall Problems

If "Uninstall" fails from the Control Panel then
(A) Delete the Winsteps (or Facets) folder or sub-folder
(B) Windows "Start", "Run", "Regedit" - and then delete all keys including the word "Winsteps" (or "Facets")
(C) Winsteps (or Facets) also installs in the Windows System folder various Microsoft components if they are missing from your Windows version. Do not delete these. They may be used by other programs. They are: COMDLG32.OCX RICHTX32.OCX MSCOMCTL.OCX MSCHRT20.OCX MSCOMCT2.OCX MSVBVM60.dll OleAut32.dll OlePro32.dll RichEd32.dll SCRRUN.DLL

Vista missing Winhelp support

  1. Obtain the Windows XP SP2 version of winhlp32.exe. It's size is 283,648 bytes, and the version number is 5.1.2600.2180. You can get it from any functional PC running Windows XP or from a Windows XP disc.
  2. Open Windows Explorer, navigate to your \Windows folder, and locate the existing winhlp32.exe file (it's 9,216 bytes).
  3. Right-click the 9,216-byte winhlp32.exe file, select Properties, and then choose the Security tab.
  4. Click Advanced, choose the Owner tab, and click Edit.
  5. Select your user name in the list, and then click OK four times to close all the Properties/Security windows.
  6. Right-click the 9,216-byte winhlp32.exe file again, select Properties, and then choose the Security tab again.
  7. Click Edit, highlight Administrators in the list, and then place a checkmark next to Full control, in the Allow column.
  8. Click Yes, and then click OK in each of the two open Properties/Security windows.
  9. Drag-drop the 283,648-byte XP SP2 winhlp32.exe file into your \Windows folder, replacing the 9,216-byte version that's there.

Thank you ... whoever discovered this

Winsteps and Facets on a Mac

Winsteps and Facets are Windows programs. On earlier Macs they run under Virtual-PC. On later Macs, under Apple Boot Camp or Parallel, Wine, Fusion.

A user reports: using VMWare Fusion (a program that allows the use of a Windows OS within a virtual drive on the Mac), I was able to fully run Winsteps. All the tables run very well. The only glitch is with the Excel plots, however, there's an easy resolution for that. All you need to do is install a PC version of Microsoft Office on that PC-virtual drive and it works like a charm.

Winsteps uses PC-format text files, not Mac-format text files. If you create or edit text files in Mac mode, please save them in PC txt format.

Another user writes: I am running it on a Mac using VMWare Fusion. Winsteps runs with no problem in the VMWare environment but I am sure the Winsteps exe file will not run in the MAC OS without some kind of virtual machine program such as those mentioned. And the second part is correct as well, you have to purchase a copy of Windows (I use XP Home Edition) to run within VMWare or whichever virtual machine program you choose

Winsteps under Linux via Wine

Stuart Luppescu reports: "Winsteps runs quite well in Wine under Linux. (Wine is a set of native Linux functions that emulate Windows system calls, enabling a lot of Windows programs to run in Linux. Info is at www.winehq.com). There are a few minor problems, such as graph axis labels not showing up, but in general it works fine."

Winsteps under Mandrake Linux 10.0 via CrossOver Office 3.01

Winsteps functions properly, but the following problems are reported:
1. The HELP file cannot be displayed because winhelp32 functions are not supported by the Windows emulator.
2. To display the graphs, one has to briefly minimize the display window to correctly load the next graph.
3. The Diagnosis menu contains the Output Tables menu items and the Output Tables menu contains the Output Files menu items. The Output Files menu is empty. Workaround: Access the Diagnosis menu via the Output Tables, see Diagnosis Menu.

If our software still malfunctions, please contact us using the form below.
Type in your email address
Software title
Version number (or approximate date of download)
Name of your Windows version (XP, ME, etc.)
Include a picture of your computer screen when the program failed:
(press PrintScreen key to copy screen to clipboard, then paste Ctrl+V into your email message.)
Description of the problem (the more information, the better)
We will respond as quick as possible

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Go to Winsteps & Facets home Press Page

Just released in June 2017: Winsteps 4.0 with Table 45 Cumulative Plot

New: Masterchef Australia 2017: Rasch Measurement of Cooks with Table 45

For more information, contact info@winsteps.com or use the comment form below.
 

Facets Rasch measurement software. Buy for $149. & site licenses. Freeware student/evaluation download
Winsteps Rasch measurement software. Buy for $149. & site licenses. Freeware student/evaluation download

State-of-the-art : single-user and site licenses : free student/evaluation versions : download immediately : instructional PDFs : user forum : assistance by email : bugs fixed fast : free update eligibility : backwards compatible : money back if not satisfied
 
Rasch, Winsteps, Facets online Tutorials


 

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Click here to ask a question or make a suggestion about Winsteps and Facets software.

Rasch Publications
Rasch Measurement Transactions (free, online) Rasch Measurement research papers (free, online) Probabilistic Models for Some Intelligence and Attainment Tests, Georg Rasch Applying the Rasch Model 3rd. Ed., Bond & Fox Best Test Design, Wright & Stone
Rating Scale Analysis, Wright & Masters Introduction to Rasch Measurement, E. Smith & R. Smith Introduction to Many-Facet Rasch Measurement, Thomas Eckes Invariant Measurement: Using Rasch Models in the Social, Behavioral, and Health Sciences, George Engelhard, Jr. Statistical Analyses for Language Testers, Rita Green
Rasch Models: Foundations, Recent Developments, and Applications, Fischer & Molenaar Journal of Applied Measurement Rasch models for measurement, David Andrich Constructing Measures, Mark Wilson Rasch Analysis in the Human Sciences, Boone, Stave, Yale
in Spanish: Análisis de Rasch para todos, Agustín Tristán Mediciones, Posicionamientos y Diagnósticos Competitivos, Juan Ramón Oreja Rodríguez
Winsteps Tutorials Facets Tutorials Rasch Discussion Groups

 

Coming Rasch-related Events
Sept. 27-29, 2017, Wed.-Fri. In-person workshop: Introductory Rasch Analysis using RUMM2030, Leeds, UK (M. Horton), Announcement
Oct. 13 - Nov. 10, 2017, Fri.-Fri. On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com
Oct. 25-27, 2017, Wed.-Fri. In-person workshop: Applying the Rasch Model hands-on introductory workshop, Melbourne, Australia (T. Bond, B&FSteps), Announcement
Dec. 6-8, 2017, Wed.-Fri. In-person workshop: Introductory Rasch Analysis using RUMM2030, Leeds, UK (M. Horton), Announcement
Jan. 5 - Feb. 2, 2018, Fri.-Fri. On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com
Jan. 10-16, 2018, Wed.-Tues. In-person workshop: Advanced Course in Rasch Measurement Theory and the application of RUMM2030, Perth, Australia (D. Andrich), Announcement
Jan. 17-19, 2018, Wed.-Fri. Rasch Conference: Seventh International Conference on Probabilistic Models for Measurement, Matilda Bay Club, Perth, Australia, Website
April 13-17, 2018, Fri.-Tues. AERA, New York, NY, www.aera.net
May 25 - June 22, 2018, Fri.-Fri. On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com
June 29 - July 27, 2018, Fri.-Fri. On-line workshop: Practical Rasch Measurement - Further Topics (E. Smith, Winsteps), www.statistics.com
Aug. 10 - Sept. 7, 2018, Fri.-Fri. On-line workshop: Many-Facet Rasch Measurement (E. Smith, Facets), www.statistics.com
Oct. 12 - Nov. 9, 2018, Fri.-Fri. On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com

 

Our current URL is www.winsteps.com

Winsteps® is a registered trademark
 

The URL of this page is www.winsteps.com/problems.htm


 
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