If our software doesn't work probably after you've installed it, there can be many reasons. These procedures solve most problems. If the software continues to malfunction, please contact us using the mailform below.
Winsteps and Facets run on Windows XP, Vista, 7, 8
Latest Winsteps bug reports and work-arounds here
Latest Facets bug reports and work-arounds here
WinstepsPasswordInstall...exe was reported as unsafe
This is a known bug in Microsoft Windows software. There is no problem.
Error 429, 1AD - ActiveX component can't create object
Missing or unregistered components can be: scrrun.dll, comdlg32.ocx, hhctrl.ocx, itGrid6.ocx, JwldButn2b.ocx, mschrt20.ocx, mscomct2.ocx, mscomctl.ocx, msvbvm60.dll, oleaut32.dll, olepro32.dll, riched32.dll, richtx32.ocx
1. Download www.winsteps.com/a/Winsteps-system-files.exe
Installing Under Windows 7, 8, 10 and Windows Vista
Please be sure you run as the Administrator by right-click "Run as administrator" when you
(a) Verify that your anti-virus software is current and active
(b) Verify that your firewall is current and active
(c) Delete folder c:\Winsteps or c:\Facets (or whatever folder will be used for the software)
(d) Reboot the computer.
(e) Check that no application program has started automatically. If so, stop it.
(f) Rerun the Facets/Winsteps etc. installation procedure in Administrator mode.
Help function - Address is Invalid
launch error - could not start the setup
Have you downloaded the correct version?
If you have just downloaded Winsteps or Facets, it is possible that you have received an earlier version. This is because some ISPs "cache" webpages or downloads. Instead of sending you the current version, they send you the version they have stored on their computer. The usual symptom of this is that your Password will not work, even though it is current. Contact us using the form below for an alternative link which the ISP will not have cached.
|If you have Winsteps, but not Facets, installed on your computer, please install
Minifac, it may provide a missing component.|
If you have Facets, but not Winsteps, installed on your computer, please install Ministep, it may provide a missing component.
".... A decompression error ..."
A number of situations can cause this error:
1. Make sure you are in Administrator mode
2. In the Windows Task Manager (ctrl+alt+del), look at "Processes", "end process" on Winsteps or Facets.
3. Reboot your computer and try installing again immediately your computer becomes active
Directory Not Found or Access Denied
PROBLEM: Drive or Directory Not Found (3): for file: PERSON STATUS HOLD FILE in mode: OPENRDWR (37)
Winsteps has an invalid or inaccessible directory for temporary work files.
Winsteps or Facets: plotting with Excel does not work properly.
Winsteps Plots menu or Facets Output Tables: Table 13 or Facets .xls data file
A. Please verify that Excel is properly installed on your computer for Windows. Double-click on a .xls or .xlsx file to verify correct functioning. If Excel does not launch correctly, then, Excel-based features in Winsteps and Facets are not be available. Excel "starter 2010" does not support Winsteps plots.
B. Check that there is module winexcel.exe in your Winsteps (for Winsteps) or Facets (for Facets) folder.
If not, request an update to the current version of Winsteps or Facets. Please provide your current version number and license details.
C. Use Ctrl+Alt+Delete and look at the Task Manager list to check that no copies of Excel are still running in your computer.
"End Process" to stop any that are, adn try again.
D. If you still have problems, please email winsteps.com with a copy of your computer screen showing the problem. Press PrintScreen key and paste into your email message.
E. Excell 2007: Winexcel: Error 438 - Object does not support this property.
F. "Automation errors" are usually due to an incomplete or defective Excel installation. Winsteps asks Windows for a connection to Excel. Windows replies "Can't do it!". Here is a procedure that may solve the problem:
G. If you have two versions of Excel on your computer, they may be confusing Windows.
Excel-related error in WINEXCEL .. "The default chart type cannot be applied to the selected data"
Excel's "Default Chart Type" may not be valid. Please change it:
Windows 2000 and Excel 97 problems
In Excel: Tools>Options>General uncheck "Ignore other Applications" Exit Excel and try again If this doesn't work try to re-register Excel: Close Excel first and On the Windows Taskbar 1) Star>Run "excel.exe /unregserver"(no quotes)>OK. 2) Start>Run "excel.exe /regserver"(no quotes)>OK. See the space between exe and /regserver You might have to designate a full path to excel.exe. In that case Start>Run "C:\yourpath\excel.exe /regserver"(no quotes)>OK.
Display of Graphs is partially off-screen.
Screen resolution is not high enough.
File suffixes not shown in dialog boxes
This is a Windows option
Install Dialog Box displays every time
Clicking on Graphs, Plots, or Data Setup, displays a dialog box requesting installation of a Microsoft Office (or other) feature. You must click on "Cancel" several times, before the Winsteps function starts.
This is caused by an error during installation of the Microsoft Office (or other) feature.
|RICHTX32.OCX, COMDLG32.OCX, .... outdated|
Your computer has a version of RICHTX32.OCX (or COMDLG32.OCX ...) already installed. This is a support routine to Microsoft's Visual Basic system, supplied by Microsoft. A version compatible with Winsteps/Facets is part of the Winsteps/Facets installation package.
Winsteps/Facets Installation has not automatically replaced the existing version of RICHTX32.OCX (or COMDLG32.OCX ...) on your computer because that may cause some other program to fail. A solution is to find the version of RICHTX32.OCX already on your computer, and rename it to RICHTX32.OCY (or COMDLG32.OCY ...) .
Then reinstall Winsteps/Facets. It will install its own version of RICHTX32.OCX (or COMDLG32.OCX ...) .
If some other computer program stops working (which is very unlikely), then rename RICHTX32.OCX (or COMDLG32.OCX ...) as RICHTX32.OCZ (or COMDLG32.OCZ ...) , and rename RICHTX32.OCY (or COMDLG32.OCY ...) back to RICHTX32.OCX (or COMDLG32.OCX ...) - and vice-versa when you want to use Winsteps/Facets.
system32.dll (or other dll or ocx) missing
system32.dll is part of a virus. Update your antivirus software and do a complete scan before going further.
This routine supports Windows automation. Winsteps and Facets do not run under Windows-95 and 3.1
Download and install the current version of oleaut32.dll from Microsoft
You may not be authorized to install software on your computer. Install in Administrator Mode
The Windows Protection Feature is reporting an attempt to replace a protected file. Click "Cancel" and then "Yes". Winsteps and Facets do not replace existing Windows system files. This may be occurring because the Installer is refering to a system file on your computer by an equivalent valid name, e.g., STDOLE2.TLB, stdole2.tlb, Stdole2.tlb and StdOle2.tlb are all the same file, or because the Windows Protection Feature is attempting to protect Winsteps or Facets files. If you do experience instability after installing Winsteps or Facets, or discover another reason for these message boxes when installing Winsteps or Facets, please contact us with the comment form below.
Although the analysis run was successful, the tables cannot be displayed.
"Workfile failure 76 path is not found ...." |
This is usually a problem with Windows:
Create a new folder C:\TEMP on the C: drive
Right-click on "My Computer" on your Desktop
Click on "Properties
Click on "Advanced" tab
Click on "Environment Variables" button
Edit the User Environment variables
TMP to be C:\TEMP
TEMP to be C:\TEMP
Click on OK
Click on OK
Winsteps Graphing or Winsteps data setup do not work
These are executed as separate modules.
Open the folder: c:\winsteps
Some versions of Winsteps require that the correct version of Winstepx.dll is active. Delete all copies (including any in the System32 folder) and reinstall Winsteps.
Message: Cannot find the file '.... command.com'
In your AUTOEXEC.BAT file, check that COMSPEC= points to the correct location of command.com.
Bubble Chart does not display
The Bubble Chart requires a properly installed version of Excel on your computer. Some versions of Winsteps also require a properly installed version of WINSTEPX.dll. To make sure that WINSTEPSX.dll is recognized by Windows, it needs to be registered:
Click on "Start"
If "Run-time error 52: Bad file name or number" is reported when Facets is launched, it can indicate that you do not have enough available disk space or computer RAM memory. "Disk Cleanup" your disk drive (Start, Programs, Accessories,System Tools). Terminate other running programs
If "Uninstall" fails from the Control Panel then
Vista missing Winhelp support
Thank you ... whoever discovered this
Winsteps and Facets on a Mac
Winsteps and Facets are Windows programs. On earlier Macs they run under Virtual-PC. On later Macs, under Apple Boot Camp or Parallel, Wine, Fusion.
A user reports: using VMWare Fusion (a program that allows the use of a Windows OS within a virtual drive on the Mac), I was able to fully run Winsteps. All the tables run very well. The only glitch is with the Excel plots, however, there's an easy resolution for that. All you need to do is install a PC version of Microsoft Office on that PC-virtual drive and it works like a charm.
Winsteps uses PC-format text files, not Mac-format text files. If you create or edit text files in Mac mode, please save them in PC txt format.
Another user writes: I am running it on a Mac using VMWare Fusion. Winsteps runs with no problem in the VMWare environment but I am sure the Winsteps exe file will not run in the MAC OS without some kind of virtual machine program such as those mentioned. And the second part is correct as well, you have to purchase a copy of Windows (I use XP Home Edition) to run within VMWare or whichever virtual machine program you choose
Winsteps under Linux via Wine
Stuart Luppescu reports: "Winsteps runs quite well in Wine under Linux. (Wine is a set of native Linux functions that emulate Windows system calls, enabling a lot of Windows programs to run in Linux. Info is at www.winehq.com). There are a few minor problems, such as graph axis labels not showing up, but in general it works fine."
Winsteps under Mandrake Linux 10.0 via CrossOver Office 3.01
Winsteps functions properly, but the following problems are reported:
|If our software still malfunctions, please contact us using the form below.|
Type in your email address
Version number (or approximate date of download)
Name of your Windows version (XP, ME, etc.)
Include a picture of your computer screen when the program failed:
(press PrintScreen key to copy screen to clipboard, then paste Ctrl+V into your email message.)
Description of the problem (the more information, the better)
We will respond as quick as possible
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Go to Winsteps & Facets home Press Page
For more information, contact firstname.lastname@example.org or use the comment form below.
|Facets Rasch measurement software.
Buy for $149. & site licenses.
Freeware student/evaluation download
Winsteps Rasch measurement software. Buy for $149. & site licenses. Freeware student/evaluation download
|State-of-the-art : single-user and site licenses : free student/evaluation versions : download immediately : instructional PDFs : user forum : assistance by email : bugs fixed fast : free update eligibility : backwards compatible : money back if not satisfied|
Rasch, Winsteps, Facets online Tutorials
|Forum||Rasch Measurement Forum to discuss any Rasch-related topic|
|Rasch Measurement Transactions (free, online)||Rasch Measurement research papers (free, online)||Probabilistic Models for Some Intelligence and Attainment Tests, Georg Rasch||Applying the Rasch Model 3rd. Ed., Bond & Fox||Best Test Design, Wright & Stone|
|Rating Scale Analysis, Wright & Masters||Introduction to Rasch Measurement, E. Smith & R. Smith||Introduction to Many-Facet Rasch Measurement, Thomas Eckes||Invariant Measurement: Using Rasch Models in the Social, Behavioral, and Health Sciences, George Engelhard, Jr.||Statistical Analyses for Language Testers, Rita Green|
|Rasch Models: Foundations, Recent Developments, and Applications, Fischer & Molenaar||Journal of Applied Measurement||Rasch models for measurement, David Andrich||Constructing Measures, Mark Wilson||Rasch Analysis in the Human Sciences, Boone, Stave, Yale|
|in Spanish:||Análisis de Rasch para todos, Agustín Tristán||Mediciones, Posicionamientos y Diagnósticos Competitivos, Juan Ramón Oreja Rodríguez|
|Winsteps Tutorials||Facets Tutorials||Rasch Discussion Groups|
|Coming Rasch-related Events|
|April 26-30, 2017, Wed.-Sun.||NCME, San Antonio, TX, www.ncme.org - April 29: Ben Wright book|
|April 27 - May 1, 2017, Thur.-Mon.||AERA, San Antonio, TX, www.aera.net|
|April 29, 2017, Sat., 16:35 to 18:05.||NCME Presidents Invitational Symposium: a new book commemorating Ben Wright's life and career, 16:35 to 18:05, San Antonio, TX, www.ncme.org|
|May 26 - June 23, 2017, Fri.-Fri.||On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com|
|June 30 - July 29, 2017, Fri.-Fri.||On-line workshop: Practical Rasch Measurement - Further Topics (E. Smith, Winsteps), www.statistics.com|
|July 31 - Aug. 3, 2017, Mon.-Thurs.||Joint IMEKO TC1-TC7-TC13 Symposium 2017: Measurement Science challenges in Natural and Social Sciences, Rio de Janeiro, Brazil, imeko-tc7-rio.org.br|
|Aug. 7-9, 2017, Mon-Wed.||In-person workshop and research coloquium: Effect size of family and school indexes in writing competence using TERCE data (C. Pardo, A. Atorressi, Winsteps), Bariloche Argentina. Carlos Pardo, Universidad Catòlica de Colombia|
|Aug. 7-9, 2017, Mon-Wed.||PROMS 2017: Pacific Rim Objective Measurement Symposium, Sabah, Borneo, Malaysia, proms.promsociety.org/2017/|
|Aug. 10, 2017, Thurs.||In-person Winsteps Training Workshop (M. Linacre, Winsteps), Sydney, Australia. www.winsteps.com/sydneyws.htm|
|Aug. 11 - Sept. 8, 2017, Fri.-Fri.||On-line workshop: Many-Facet Rasch Measurement (E. Smith, Facets), www.statistics.com|
|Aug. 18-21, 2017, Fri.-Mon.||IACAT 2017: International Association for Computerized Adaptive Testing, Niigata, Japan, iacat.org|
|Sept. 15-16, 2017, Fri.-Sat.||IOMC 2017: International Outcome Measurement Conference, Chicago, jampress.org/iomc2017.htm|
|Oct. 13 - Nov. 10, 2017, Fri.-Fri.||On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com|
|Jan. 5 - Feb. 2, 2018, Fri.-Fri.||On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com|
|Jan. 10-16, 2018, Wed.-Tues.||In-person workshop: Advanced Course in Rasch Measurement Theory and the application of RUMM2030, Perth, Australia (D. Andrich), Announcement|
|Jan. 17-19, 2018, Wed.-Fri.||Rasch Conference: Seventh International Conference on Probabilistic Models for Measurement, Matilda Bay Club, Perth, Australia, Website|
|May 25 - June 22, 2018, Fri.-Fri.||On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com|
|June 29 - July 27, 2018, Fri.-Fri.||On-line workshop: Practical Rasch Measurement - Further Topics (E. Smith, Winsteps), www.statistics.com|
|Aug. 10 - Sept. 7, 2018, Fri.-Fri.||On-line workshop: Many-Facet Rasch Measurement (E. Smith, Facets), www.statistics.com|
|Oct. 12 - Nov. 9, 2018, Fri.-Fri.||On-line workshop: Practical Rasch Measurement - Core Topics (E. Smith, Winsteps), www.statistics.com|
|The HTML to add "Coming Rasch-related Events" to your webpage is:|
For more information, contact Winsteps.com by e-mail using the comment form above.
Our current URL is www.winsteps.com
Winsteps® is a registered trademark
The URL of this page is www.winsteps.com/problems.htm
|John "Mike" Linacre, author of Winsteps, and Jenny use and recommend eco-friendly, highly effective beauty and wellness products such as skincare|